Services Charter

carta servizi

The Mobility Charter is a services charter arranged by the Società Trasporti Pubblici of Brindisi and it is a document intended for changing the relationship between the Company - as Local Public Transport service provider – and the citizens, customers of the service itself. In fact it reinforces the guarantee of citizens’ mobility freedom provided for by art. 16 of the Italian Constitution, according to which “every citizen can move and reside freely in any part of the national territory”.
The Mobility Charter points out specific factors of the service quality and, for each of them, the benchmark over the charter’s validity period.
The Customer will be able to compare his own experience user-customer with the commitments made by S.T.P. and, if he feels they have not been complied with, he will have the opportunity to submit complaints, remarks and suggestions the company will provide to with specific replies.
For the customer, who is made the focus of the company’s attention, it is a tool to know the Company’s goals and check their actual fulfillment. In any case, by adopting the Mobility Charter, S.T.P. di Brindisi aims at achieving the improvement of the offered services quality and the relationship with the citizens-customers.

carta dei servizi 2017
 Edition 2017 (1,7 MB)

 

carta dei servizi 2006 carta dei servizi 2007 carta dei servizi 2008 carta dei servizi 2009 carta dei servizi 2010
Ed. 2006 Ed. 2007 (1,5 MB) Ed. 2008 (1,1 MB) Ed. 2009 (1,0 MB) Ed. 2010 (0,5 MB)
         
carta dei servizi 2011 carta dei servizi 2012 carta dei servizi 2013 carta dei servizi 2014 carta dei servizi 2015
Ed. 2011 (1,2 MB) Ed. 2012 (1,8 MB) Ed. 2013 (1,5 MB) Ed. 2014 (3,4 MB) Ed. 2015 (1,3 MB)
         
carta dei servizi 2016        
Ed. 2016 (1,7 MB)        
ISO 9001

SOCIETÀ TRASPORTI PUBBLICI BRINDISI S.P.A.

Contrada Piccoli Z.I. - 72100 Brindisi
P.IVA 00112550744

Tel: 0831 54 91 Fax: 0831 57 57 12

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